Welcome to our customer support guide for resolving video feed issues with your Nightwave camera on MFDs (Multi-Function Displays) and chartplotters. If you encounter situations where the camera's video feed isn't displaying properly on your MFD/chartplotter, follow these steps to diagnose and potentially resolve the issue.
Step 1: Update Firmware via the SIONYX Mobile App
One common cause of video feed issues is outdated firmware. To update your Nightwave camera's firmware, follow these steps:
Download the SIONYX Mobile App: Ensure you have the companion mobile app installed on your smartphone or tablet:
iOS: SIONYX on the App Store (apple.com)
Android: SIONYX - Apps on Google Play
Connect to the Nightwave: Once downloaded, please open the app, select "Add Device," and follow the prompts to get connected to the Nightwave. You'll need to make sure Bluetooth and WiFi are both enabled, but not actively connected to anything (and cellular data turned off if your carrier is T-Mobile).
Check for Firmware Update: If there is an update available, you'll be prompted to update firmware as soon as you get connected to the Nightwave in the app. If you don't get prompted, you should be up-to-date. If an update is available, follow the on-screen instructions to download and install it. Avoid interrupting the update or turning off the camera prematurely.
Restart the Camera: Once the firmware update is complete, restart your camera by turning it off and then back on.
Step 2: Assess Video Feed on the Mobile App
After updating the firmware, check if the video feed issue persists on your MFD/chartplotter, as it may be resolved. If not, open the mobile app and see if you can view the camera's video feed on your smartphone or tablet. If the video feed is clear and stable on the app, the issue might be with the MFD/chartplotter, the cable connecting it to the camera, or the camera itself.
Step 3: Determine if the Issue is with the Camera or Cable
If the video feed appears normal on the mobile app but still doesn't display on your MFDs or chartplotters, it's time to narrow down the source of the problem:
Camera Test: Connect the Nightwave directly to a different MFD or chartplotter using the same power/analog video cable. (A simple PC-style monitor or TV with an analog video input will also work for this test.) If the video feed displays properly on the alternate device, the issue likely lies with the initial MFD/chartplotter.
Cable Test: If the video feed issue persists with the alternate device, then the problem might be with the analog/video power cable. Consider replacing the cable to see if that resolves the issue.
Step 4: Contact Customer Support
If you've followed the above steps and are still experiencing video feed issues, it's recommended to reach out to our customer support team. Please provide us with the details of the troubleshooting steps you've taken, as well as any error messages or unusual behavior you've encountered. We can be reached at 866-827-8237 and/or [email protected]. You can also submit a ticket here: Submit a ticket : SIONYX
We hope this guide helps you troubleshoot and resolve any video feed issues with your Nightwave camera. Our goal is to ensure you have a seamless and reliable experience when using our products. If you need further assistance, please don't hesitate to contact our customer support team for additional help.